Welcome to our FAQ section! We’ve compiled answers to the most common questions about our swimwear, shipping, returns, and more. If you don’t find what you’re looking for, our Seattle-based customer service team (real swimmers who love the water as much as you do!) are always ready to help at [email protected].
About Our Products
What types of swimwear do you offer?
We specialize in high-quality aquatic apparel for all water lovers! Our collections include:
- Men’s: Performance swim trunks, competitive swimwear, and beach-ready styles
- Women’s: Fashionable and functional swimsuits for every body type
- Boys’: Durable swimwear for active young swimmers
- Girls’: Playful and protective swimwear designs
How do I choose the right size?
Each product page includes detailed size charts with measurements in both inches and centimeters. For the perfect fit:
- Measure yourself according to our guide
- Compare with the size chart
- When in doubt between sizes, we recommend sizing up for comfort
Pro Tip: Our swimwear is designed to fit snug when dry – it will feel perfect once you’re in the water!
Ordering & Account Questions
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, hassle-free checkout.
Can I change or cancel my order after placing it?
We process orders quickly to get your swimwear to you fast! If you need to make changes, email us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the packing process (typically within 1-2 hours of ordering).
Shipping & Delivery
What are my shipping options?
We offer two great ways to get your swimwear:
- Standard Shipping ($12.95): Via DHL or FedEx – arrives in 10-15 days after dispatch with full tracking
- Free Shipping: On orders over $50 via EMS – arrives in 15-25 days after dispatch
Do you ship internationally?
Yes! We ship worldwide with the exception of some remote areas in Asia and a few other select locations. We handle all customs documentation – no hidden fees! You’ll receive tracking information as soon as your order ships.
How can I track my order?
You’ll receive a tracking number via email as soon as your order leaves our warehouse. Click the tracking link in your email or visit the carrier’s website (DHL, FedEx, or EMS) to follow your package’s journey from Seattle to your doorstep.
Returns & Exchanges
What is your return policy?
We want you to love your Tide Wisp swimwear! If you’re not completely satisfied, you may return unworn, unwashed items with original tags attached within 15 days of delivery for a full refund (minus original shipping costs).
Water-loving Tip: Try on swimwear over underwear when checking fit – we can’t accept returns on items that have been worn in water.
How do I initiate a return?
Email our customer service team at [email protected] with your order number and the items you wish to return. We’ll provide a return authorization and instructions. Returns without authorization cannot be processed.
How long do refunds take?
Once we receive your return, please allow 3-5 business days for processing. Refunds will be issued to your original payment method. International returns may take additional time for customs clearance.
Still Have Questions?
Our Seattle-based customer service team (real humans who actually swim!) are ready to help with any other questions about our products, shipping, or returns. Email us at [email protected] – we typically respond before the next high tide!
Ready to ride the Tide Wisp wave? Dive into our collections today and experience swimwear delivery that’s as smooth as your stroke in the water!