At Outlet Tide Wisp Store, we want you to love your swimwear as much as we love creating it. But if something isn’t quite right, our hassle-free returns process is here to help.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All returned items must be:

  • In original condition with tags attached
  • Unworn and unwashed
  • In original packaging with all accessories

Note: For hygiene reasons, we cannot accept returns on swimwear that has been worn or tried on without protective undergarments.

How to Initiate a Return or Exchange

  1. Contact us within 15 days of delivery at [email protected] with your order number and return request
  2. Wait for approval – our team will respond within 24-48 hours with return instructions
  3. Package your items securely in the original packaging if possible
  4. Ship your return to our Seattle address (return shipping is at your expense)
  5. Wait for processing – we’ll notify you once we receive and inspect your return

Return Shipping Options

You may choose any shipping method to return your items. We recommend using a trackable service as we cannot be responsible for lost return packages.

Our return address:

Outlet Tide Wisp Store
Returns Department
3328 Main Street
Seattle, US 98109

Refund Information

Once your return is received and inspected (typically within 3-5 business days):

  • Refunds will be processed to your original payment method
  • Credit card refunds typically appear within 5-10 business days (depending on your bank)
  • PayPal refunds are usually processed within 24 hours
  • The original shipping fee is non-refundable

Exchange Process

For exchanges:

  1. Follow the same return process above
  2. Clearly indicate the item/size/color you wish to exchange for
  3. We’ll ship your new item once we receive the return
  4. You’ll be responsible for shipping costs on the new item unless the exchange is due to our error

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Tide Wisp Customer Service,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

Item(s) for return: [Product Name, Size, Color]
Reason for return: [Please specify]
Exchange preference (if applicable): [Product Name, Size, Color]

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Swimwear that has been worn or tried on without protective undergarments
  • Items without original tags or packaging
  • Custom or special order items

Questions?

Our Seattle-based customer service team is happy to help with any return questions. Contact us at [email protected] and we’ll respond faster than you can say “beach ready!”